| Document Name | Description | Last Updated |
|---|---|---|
| Reception Sales Logistics Address Corrections | How reception, sales, and shipping staff should handle returned mail and update or remove customer addresses. | 02 September 2010 |
| Inventory Accounting Logistics All Supplier Invoices Routed to Inventory | How Inventory must route and process supplier invoices so Accounting receives them promptly for payment. | 30 October 2008 |
| Sales Logistics Charging for Shipping | How sales staff should charge customers for shipping, including Registered Mail insurance rates and watch winder fees. | 15 May 2019 |
| Sales Accounting Logistics Paypal Procedures | How to accept and process Paypal payments for in-store purchases and shipped orders, including Seller Protection and required shipping procedures. | Never revised |
| Inventory Logistics Routing of Invoices | How store invoices must be routed daily through shipping, inventory and repair to the Director of Disbursements to prevent lost or late invoices. | 14 August 2006 |
| Buyers Logistics Sales Sending Coins to Mystic | Instructions to remove buy slips from coins/bars/scrap before sending them to Mystic to protect confidential pricing information. | Never revised |
| Sales Logistics Shipping eBay or Etsy Sales | How the company ships eBay and Etsy sales under $200, including allowed USPS services, signature and PayPal protection requirements, and insurance options. | 30 July 2015 |
| Repair Logistics Shipping Repairs to Vendors | States that each repair sent to an external vendor must be mailed separately and not combined in one package. | Never revised |
| Sales Logistics Shipping Schedule | When and how to prepare and submit packages for same-day shipping. | 15 April 2011 |
| Logistics Shipping Security | How shipping and receiving procedures, inspection, logging, packaging, and additional security measures are used to secure incoming and outgoing jewelry shipments and prevent loss. | 28 December 2024 |
| Sales Repair Logistics Shipping to Customers | How to ship merchandise and repairs to customers, specifying approved carriers and requirements based on item value, payment method, verification, alternatives, tracking, and disciplinary consequences. | 20 April 2024 |
| Logistics Marketing Sales When Mail Should Arrive | When Mail Should Arrive explains how to schedule outgoing mail so customer deliveries occur on business days when staff are available. | 30 July 2011 |