| Document Name | Description | Last Updated |
|---|---|---|
| Reception Sales Logistics Address Corrections | How reception, sales, and shipping staff should handle returned mail and update or remove customer addresses. | 02 September 2010 |
| Sales Repair Reception Central Files Contact Log | How Sales, Repair, and Reception staff must record what happened during customer interactions in the Central Files contact log. | 17 June 2006 |
| Sales Reception Customer’s First Impression | How staff should greet and treat customers immediately and respectfully, regardless of their appearance. | 21 December 2019 |
| Sales Reception Customers at the Door before Opening | How staff should handle customers who arrive before opening, including asking their purpose, admitting them if setup or meetings are finished, directing sellers to the buy office, and retrieving waiting customers when opening. | 07 June 2024 |
| Sales Reception Hey! That’s My Customer: Whose Customer Is It, Ups, Splits and Referrals | How the "Hey! That's My Customer" policy defines who owns customers and describes how reception routes customers, how "ups" are assigned, and how splits and referrals are handled. | 21 November 2017 |
| Reception Leo Greets Customers | How to greet customers, notify Leo of visits, record "Leo Alerts" in BM, and prepare follow-up envelopes and sticky-note instructions. | Never revised |
| Reception Phone Calls from Outside Salespeople | How reception and other employees should route and handle calls from outside salespeople to prevent unwanted solicitations. | 23 November 2010 |
| Reception Purpose of the Receptionist | Duties, responsibilities, and reporting structure for the Receptionist, including how to route customers and calls and manage the sales floor. | 20 June 2020 |
| Reception Receptionist, Opening and Closing Duties | Step-by-step duties for the receptionist to open, run, and close the showroom, covering voicemail, email, equipment, customer handling, and daily tasks. | 09 August 2025 |
| Sales Reception Receptionist, Routing the Customer | How a receptionist routes customers to sales or repair staff, updates customer records, and handles different customer scenarios and sign-in procedures. | 26 June 2020 |
| IT Sales Executive Reception Marketing Webchat & ChatMail | How to handle incoming webchat messages and process ChatMail into webleads, including assigned roles, inbox handling, weblead creation, and fraud procedures. | Never revised |