| Document Name | Description | Last Updated |
|---|---|---|
| IT Formal Policy to Maintain Privacy Policy | How to maintain and update the company's CCPA privacy policy, what content it must include, design and accessibility considerations, and recordkeeping and notice practices. | Never revised |
| Marketing IT Giving Back Page | Ensuring charities that receive donations are added to the company's Giving Back webpage by Marketing and IT. | Never revised |
| Marketing IT H1 Tags on Home Page | How Marketing and IT should collaborate to ensure home page banners include SEO-friendly, user-friendly H1 tags that blend with design. | Never revised |
| IT IT Requests Must be Emailed | How to submit IT support requests: all requests must be emailed to help@leohamel.com so IT can prioritize work and verbal or direct requests will be ignored. | Never revised |
| IT IT, Software Patching Procedures | How the IT team identifies, prioritizes, tests, and deploys software patches to reduce risk and minimize operational impact. | Never revised |
| IT IT, Subscriptions and Services | How to set up and manage department subscriptions and account credentials to ensure operational continuity and security when employees leave or change roles. | Never revised |
| IT Sales Executive Reception Marketing Webchat & ChatMail | How to handle incoming webchat messages and process ChatMail into webleads, including assigned roles, inbox handling, weblead creation, and fraud procedures. | Never revised |