| Document Name | Description | Last Updated |
|---|---|---|
| Sales Accounting Marketing “Deferred Interest” is Not the Same as “No Interest” | Explains the difference between deferred interest and no interest and provides the required promotional disclosure language. | 30 October 2008 |
| Sales Accounting 5-Digit Invoices | How to handle sales when the computer system is down using 5-Digit Invoices. | 08 March 2013 |
| Sales Accounting A Completed Sale | What constitutes a completed sale at Leo Hamel Fine Jewelers and how completion affects earning the 25% portion of commissions. | 30 August 2024 |
| Accounting HR Accounting Accrual of PTO | How PTO is accrued for employees, including rules for exempt vs non-exempt employees, holidays, unpaid leave, and exceptions. | Never revised |
| Sales Buyers Accounting Additional Commission for Reviews | How sales staff and estate buyers can earn additional commission by obtaining and verifying customer reviews on Google, Yelp, or Facebook. | 27 May 2025 |
| Accounting All Money is Deposited into Main Checking Account | Directs that all incoming funds must be invoiced and deposited into the main checking account and that transfers to other accounts be made by check to maintain an audit trail. | 01 April 2000 |
| Inventory Accounting Logistics All Supplier Invoices Routed to Inventory | How Inventory must route and process supplier invoices so Accounting receives them promptly for payment. | 30 October 2008 |
| Sales Accounting American Express Traveler’s Checks | How to verify the authenticity of American Express Traveler's Checks and steps staff should take when accepting them. | 14 February 2011 |
| Accounting Sales Repair Apple Pay Types Not Accepted | Apple Pay Types Not Accepted explains that the store will not accept Apple Pay or other mobile wallet payments because of fraud risk and requires customers to present physical credit cards. | Never revised |
| Sales Repair Accounting SDGL Appraisal Fees | Appraisal Fees explains how SDGL (Elliot) insurance and non-insurance appraisals are scheduled, charged, and invoiced. | 31 May 2025 |
| Accounting Sales Bank Wire Transfers | How to provide bank details and contact information for customer-initiated wire transfers and require accounting to verify receipt before shipping. | 24 May 2024 |
| Sales Repair Accounting Beware Credit Card Scams | How to identify and prevent credit card scams to avoid chargebacks. | 12 March 2013 |
| Buyers Sales Accounting Buy Money, Special Discount to Customers Who Spend it at our Stores | How buy customers receive a 15% bonus certificate to spend in the retail stores when their buy checks exceed $200. | 12 May 2012 |
| Accounting Cash Payments | States that bills, consignments and dealers must be paid by check only and that cash payments or cashing checks written to customers/stores/dealers are prohibited, with petty cash under $20 (with receipt) as the only exception. | 14 August 2006 |
| Marketing Accounting Catalog Postage | How marketing and accounting coordinate to prepare, deposit, and verify USPS bulk-mail postage checks so catalogs mail on time. | Never revised |
| Accounting Sales Buyers Checks, Replacing or Accepting Back | Rules for accepting back or replacing customer checks, explaining when buys can be undone, posting requirements, repurchase conditions after police hold, and stop-payment fees for lost or stolen checks. | 01 February 2014 |
| Buyers Accounting Commission Paid to Part-Time Buyers | How part-time buyers are compensated with a 4.25% profit-based commission when they close buys. | Never revised |
| Buyers Accounting Commissions to Estate Buyers | How Estate Buyers are paid commissions on purchases, detailing the step-by-step process, payment timing, splitting rules, and eligibility. | 10 April 2021 |
| Accounting Sales Complete Business Records | How to ensure complete and accurate business records for sales, deposits, checks, and petty cash. | 10 April 2010 |
| Sales Buyers Inventory Accounting Consignments | How consignments are handled, documented, and processed including pricing, testing, commissions, and options for unsold items. | 10 August 2012 |
| Inventory Accounting Sales Consignments & Memos: Proper Routing | How Consignments & Memos must be routed, handled, sold, and paid, specifying Inventory and Accounting procedures and the 10-day payment waiting period. | 06 August 2015 |
| Sales Accounting Buyers Counting Cash | How to ensure cash is counted in front of the customer for large-volume cash sales and pawn redeems so discrepancies cannot be claimed later. | 06 September 2008 |
| Sales Accounting Credit Applications | How to complete credit applications correctly so the company gets paid and sales commissions aren't forfeited. | 20 April 2011 |
| Sales Repair Accounting Credit Card Chargebacks | How to route and handle credit card chargeback notices, who to notify, required documentation, and response time expectations. | 11 November 1996 |
| Sales Repair Accounting Credit Card Chip Must Read | Why the company will require EMV chip verification for credit card transactions to reduce fraud. | Never revised |
| Sales Accounting Credit Card Fraud Scams | How to recognize and avoid credit card fraud scams when accepting customer payments. | 23 December 2019 |
| Sales Accounting Repair Credit Card Procedures – Amex | How to accept American Express payments in-person and by phone, including authorization steps, handling card-not-present orders, and reducing fraud and chargeback risk. | 22 October 2024 |
| Sales Accounting Credit Card Procedures – Visa/Mastercard | How to process Visa/Mastercard transactions including authorization responses, handling declines, unsigned cards, and limitations on manual or phone orders. | 17 October 2024 |
| Sales Accounting Credit Card, Changing the Sale from One to Another | How to transfer a sale from one credit card to another, the required order of actions, and the fees involved. | Never revised |
| Sales Accounting Customer Must Be in the Store to Finance | Policy requiring customers to be physically present in the store with verified San Diego County ID to obtain financing. | 19 August 2021 |
| Sales Marketing Accounting Customer Referral Program | How Administrative employees, Estate Buyers, and Sales Associates earn store credit for referring new retail or estate-buy customers by meeting profit thresholds and following the referral procedures. | 30 August 2024 |
| Marketing Accounting Diamond Box | How and why employees must verify loose diamond prices against the current Rapp sheet before showing stones to customers. | 13 August 2006 |
| Accounting Documenting Expenses | What documentation is required to support deductible business expenses. | 14 August 2006 |
| Accounting Errands to the Bank | How employees should conduct errands to the bank, emphasizing direct trips, varied timing, vigilance, and a maximum deposit limit. | 13 August 2006 |
| Accounting Filing Sales Invoices | How completed sales invoices must be filed, stored, accessed, and protected. | 14 August 2006 |
| Sales Marketing Accounting Gift Cards | How to use gift cards to generate new business: who to send them to, expiration timing, combination rules, mailing procedures, and how gift cards affect commissions. | 08 May 2013 |
| Sales Accounting Half-Off Sales, Salespeople | Rules governing salesperson conduct, commissions, invitations, and procedures for Half-Off Sale events. | 04 June 2013 |
| Buyers Accounting How to Get More Checks | When and how estate buyers should request more pre-signed checks from Accounting when their check supply is low. | 13 March 2013 |
| Sales Accounting How to Handle Sales Exchanges | How to assign sales credit and commissions when customers exchange previously purchased merchandise. | 21 May 2013 |
| Sales Inventory Accounting Layaways | How Layaways are handled, including time limits, deposit requirements, item restrictions and monitoring procedures. | 15 April 2016 |
| Accounting Minimum Cost for Capital Assets | Minimum Cost for Capital Assets: establishes the $2,500 capitalization threshold and procedures for recording, depreciating, and retaining records for capital assets. | 25 November 2015 |
| Accounting Sales Repair No Tapping of Credit Cards | Requires customers to sign on the terminal and prohibits tapping or swiping credit cards, requiring chip insertions instead. | 03 February 2024 |
| Sales Accounting Logistics Paypal Procedures | How to accept and process Paypal payments for in-store purchases and shipped orders, including Seller Protection and required shipping procedures. | Never revised |
| Accounting Payroll & PTO Changes Require Authorization | How payroll and PTO changes require authorization and the approval process (HR Director and CFO) to ensure corrections are correct and legal. | Never revised |
| Sales Accounting Procedure for Diner’s Club Charges | How to accept Diner’s Club cards, including the merchant number, authorization phone, and discount rate. | 07 April 2000 |
| Marketing Accounting Proper Handling of the Cash Box | How to properly handle, record, secure, and deposit cash in the cash box until banked. | 26 May 2006 |
| Sales Buyers Accounting Referrals from Buyers | How Estate Buyers should refer wholesale customers to salespeople and how Reception assigns incoming customers. | Never revised |
| Accounting Reimbursement of Mileage Expense | How the company reimburses mileage expenses, who is eligible, approved flat rates between locations, required mileage records, and submission procedures. | 08 January 2019 |
| Accounting Buyers Sales Reporting Cash of $10,000 or More | When and how to report cash payments of $10,000 or more using IRS Form 8300, including required customer information and penalties for noncompliance. | 05 June 1997 |
| Accounting Buyers Sales Resale and Interstate Sales Documentation | How to document resale and interstate sales to prove tax exemption and avoid sales tax liability. | 05 August 2017 |
| Sales Accounting Revised Commission Schedule | How the Revised Commission Schedule defines how commissions, stats, minimums, and special cases (payment fees, gift cards, repairs, specials, employment status) are calculated and applied. | 10 April 2021 |
| Sales Accounting Sales, Invoice is Written for the Person Who is Paying | Specifies that invoices must be made out to the person who pays for the merchandise when payment is not cash, lists acceptable payment methods, gives examples, requires payer contact information, and notes 8300 filing for cash transactions over $10,000. | Never revised |
| Sales Accounting Inventory Spiff Program | How the Spiff Program pays extra commission for selling old stock, including eligibility rules, exceptions, and commission percentages. | 15 May 2021 |
| Accounting Spotting Counterfeit Bills | How to detect counterfeit $100 bills and what to do when one is received. | 15 July 2022 |
| Sales Accounting Statting Sales Under 10% Profit | How sales under 10% profit are recorded in GI and GP statistics and how low-profit and Mystic Coin wholesale sales are treated. | 31 March 2016 |
| Accounting Status of Merchandise Over Night | Requires that jewelry and watches not be left out overnight and explains repair staff responsibilities and insurance coverage. | 13 August 2006 |
| Sales Accounting Marketing Surveys Required on All Sales | When and how salespeople must collect and record customer demographic surveys for all sales to track advertising sources and protect commissions. | 30 August 2024 |
| Sales Accounting Taking Credit Cards over the Phone | How to take credit card payments over the phone, specifying which cards are allowed and the verification and shipping steps required to avoid chargebacks. | 06 July 2024 |
| Sales Inventory Accounting Trade-Ins | How to accept and process customer trade-ins for purchases, including approval steps, invoicing requirements, and special rules for Hearts On Fire items. | 22 April 2013 |
| Accounting Vendor Calls and Emails | How to handle vendor calls and emails to maintain good relationships and ensure timely responses about invoices. | Never revised |
| Sales Accounting Buyers Verifying Cashier’s Checks | How to verify cashier's checks before accepting them as payment, when to delay delivery, and alternatives if immediate verification isn't possible. | 18 January 2024 |
| Sales Marketing Accounting VIP Referral Rewards Program | How VIP customers are rewarded for referring new customers, including how rewards are calculated, issued, and tracked weekly by Marketing. | 30 August 2024 |
| Marketing Accounting Buyers We Don’t Accept Foreign Bank Checks | Policy stating the company will not accept checks drawn on banks outside the U.S. due to collection fees and delays. | 14 August 2006 |
| Sales Repair Accounting Web Leads :: Response Procedure | How to respond to customer web leads—who dispatches them, how to reply by phone or email, and how to log responses into BusinessMind. | 28 April 2010 |
| Sales Accounting Wells Fargo Jewelry Advantage Procedure | How to process Wells Fargo Jewelry Advantage applications, authorizations, credits, promotional plans, and fraud procedures when financing customer purchases. | 10 October 2024 |
| Accounting Who Signs Checks | Which employees are authorized to sign checks, the order they sign for each account, and rules for pre-signing, wire transfers, and accounts payable. | 14 March 2015 |