Customers at the Door before Opening

Salespeople: this policy has been changed and is to be implemented and followed immediately. It turns out that when we let people in early, it causes confusion.

When customers are at the door before opening, don’t ask them, “How can I help you?” Because every answer will really just be some version of, “Let me in now!” Here’s how to help them.

When someone pushes the bell before opening:

On weekdays

1. If the setup is done, just turn the sign and let them in.
2. If the setup is not done, ask, “Are you coming to the jewelry store or do you have something to sell?”
   1. If they say, “something to sell,” tell them to turn left and go to the next door down to the buy office, push the doorbell button, and they will be helped.
   2. If they say, “I’m picking up a repair,” or “jewelry store,” estimate when the setup will be finished. Tell the customer, “Our insurance company doesn’t allow us to open the door until all the jewelry is in the showcases. We will be done in about X minutes, and I’ll come get you. OK?”

On Saturdays

1. If the meeting is finished, just turn the sign and let them in.
2. If the meeting is not finished, ask, “Are you coming to the jewelry store or do you have something to sell?”
   1. If they say, “something to sell,” tell them to turn left and go to the next door down to the buy office, push the doorbell button, and they will be helped.
   2. If they say, “I’m picking up a repair,” or “jewelry store,” you reply, “We are having our weekly staff meeting and will be open at 11. I’ll come get you as soon as we are finished. OK?”

The reason for the change is that it is simpler and does not disturb the buy area.

BE SURE YOU GO AND GET THE CUSTOMER AS SOON AS WE ARE ABLE TO OPEN if they are just outside the main door. If they are not right there, you do not need to go search for them.