Warranties

Any time there is a repair issue with something that we sold, let’s do our best to make the customer happy. Repairs of items that we didn’t sell can make us a new customer for jewelry or watches down the road, so it’s also important that they’re happy. However, we don’t need to repair damage for free that we didn’t cause. Always check with the Repair Department before assuming that any repair will be covered by warranty.

WATCH WARRANTIES

New watches – Come with a factory warranty for 1 to 2 years, depending on the brand. Specific details about what is and is not covered can be found in the manufacturer’s warranty booklet. New watches are sent directly to the factory for any warranty repair.

We must provide the warranty card or a copy of their receipt to the factory. The factories require this in order to repair the watch. If we send the watch to the factory without this, they will just sit on it until it is received. If the customer doesn’t have their receipt, we can print a copy of it for them. The factory also generally takes 4 – 6 weeks to repair the watch. Make sure the customer is aware of this and doesn’t expect it to just be one week.

Preowned watches – We offer a 2-year warranty on time keeping and parts on all preowned watches that we sell. Warranty does not cover dents and dings, chipped crystals, or any damage resulting from accidents or misuse, such as dropping the watch, leaving the crown open, unauthorized repairs, alterations or manipulations. This warranty does not cover the bracelet or the strap. Make a note on the envelope stating when the watch was purchased. When checking in jobs, leave it open for us to charge them if needed, don’t just lead them to believe there will be no charge.

For new AND pre-owned watches, warranty does not cover misuse, normal or excessive wear and tear, or faulty repair work done by another jeweler.

JEWELRY WARRANTIES

New jewelry – We offer a 1-year warranty on new jewelry that covers any manufacturer defects. To maintain the warranty the customer must bring the jewelry in every 6 months for a complimentary cleaning and checkup.

Vintage jewelry – We offer a 1-year warranty that covers abnormal stone loss, breakage, or other problems due to manufacturing or repair defects. To maintain the warranty the customer must bring the jewelry in every 4 months for a complimentary cleaning and checkup. When checking in jobs, leave it open for us to charge them if needed, don’t just lead them to believe there will be no charge.

For new AND vintage jewelry, warranty does not cover misuse, normal or excessive wear and tear, or faulty repair work done by another jeweler.