Salespeople’s Disputes With the “Hey! That’s My Customer” Policy

Our policy “Hey! That’s My Customer” is very thorough and covers almost any possible scenario you could dream up of who a Leo Hamel customer should be helped by and why.

There are sometimes disputes amongst salespeople about splitting sales or who gets to help certain customers. Sometime there are even arguments between two salespeople about who should get to keep a customer that didn’t even spend any money!

Regardless of the situation, I do not want to hear anyone complaining, questioning or whining about these types of situations.

If you feels something was done wrong regarding whose customer or whose referral someone was then:

1. Re-read “Hey! That’s My Customer” and make certain that you are correct and the policy was broken.
2. Then simply write it up as a report to your senior, stating exactly what part of the policy was not followed and why, if it had been followed, the customer in question should have been yours.

Then your senior will investigate.

This is the optimum way to handle these types of disputes so there is no growing resentment and animosity towards the other person, who either followed the policy correctly, in which case your claim has no merit, or did not appropriately apply the policy and should be corrected so it does not happen again.