At times you will need to route something and need the receiver to handle it in a rush manner. When you need this to occur all you do is write “RUSH” on the top of the paper and hand route it to the person, or place it in the middle of their desk if they are not there. You must write the “rush” large enough to be seen easily.
We now have red 1/4 sheets of paper with “rush” written on top of them. When you have a customer repair job which needs to be handled in a rush manner, or an inventory item which needs handling quickly; just take one of these sheets and staple it to the right-hand side of the poly bag so that the red will stick up over the top of the bag allowing it to be seen even in a basket jammed with other items. You will then put the bag in the repair or inventory “in” basket. The red sheet will easily be seen everywhere it goes and each person along the way will know to handle it ASAP.
WE MUST STILL GET PRIOR APPROVAL FROM THE REPAIR DEPT BEFORE DECIDING THAT A REPAIR WILL BE HANDLED AND LABELED AS A RUSH. They, of course, will be able to let us know if they have the wherewithal to do this.
Regular communication goes into the comm center, on e-mail or if merchandise, into the inventory or repair “in” baskets.
You may get these “rush” sheets from repair.
Keep in mind that “Rush” is the exception and should be used only when necessary. Continuous rushes from an individual can indicate poor planning on the person’s part and cause the person who receives it, at some point, to not treat it as a rush but as a usual particle.
When the SB store calls down to the SD store, the SD store should handle their call promptly. If they ask for a staff member who is not available, SD should let them know this. SB then may tell SD that it is in regards to a customer. If this is the case, SD needs to handle it as a rush, just as if the customer was in SD. Realize they need information from the SD store to handle their customer, and as always “customers come first.”
If you are in the SD store and you are not able to find the person they are looking for, you will need to get up and find them or get someone who can handle their needs.
The SB staff members know to e-mail SD when possible. This is true between both stores.
Be sure to not leave each other on hold too long, as this is not servicing the customer’s needs in a prompt manner.