Overdue Repairs

When a customer doesn’t come to pick up their repair, we are allowed to take possession of the item after 2 years.

The Repair department should periodically go through completed jobs and pull out any that we’ve had over 2 years. We must send the customer a certified letter stating we are going to sell their item if they don’t pick it up within 2 months. Specify that date by which they must pick up.

If they don’t respond within 2 months, then we can sell or scrap it.

Keep a file with the repair envelope that they signed agreeing that we keep abandoned items after 90 days. Then attach the info of each time you called for pickup and when you finally sent the certified letter.

Keep these envelopes on file for 7 years.