Merchandise, Location and Routing

There are only 4 places that our merchandise should be at all times:

1. In the cases out in the showroom.
2. In the Inventory Department.
3. In the transfer bin going to the different store location.
4. In the repair department.

Inventory is our biggest asset, it needs to be protected, controlled and cared for.

Sales personnel can only take an item from the case with the purpose of showing it to a customer. They can also bring it to their desk if they need to call a customer on it; however it should not sit there for more than 15 minutes. It’s understandable that you need some mass when you are calling a customer, you need to have the piece to be able to fully describe it, but again, there is a 15 minutes limit and you must be calling your customer at the same time. If you grab the piece from the case, you call a customer and get a busy tone, or you have to get up to handle something different, you must put the item back in the case.

A piece that is parked on a desk represents the potential of a lost sale, as no customer in the showroom would know of its existence.

Some of the other things that can happen if you leave merchandise sitting on top of your desk:

• It can get scratched and damaged.
• It can fall in your drawer, computer keyboard; it can get mixed in with your papers.
• Someone else can walk by, grab it and bring it to the back, now you are running around asking everybody if they’ve seen the Rolex that was on top of your desk.
• Inventory might get a phone call from the other store location asking for the piece; inventory would go out in the showroom, look in the case and not see the item. Inventory would have to walk around and interrupt everyone in order to find the piece.

Only inventory is allowed to grab the piece from the case and transfer it to the other store location.

If you find something wrong with an item we have in stock, you must bring it to inventory and not the repair department. Inventory will then create a job slip and route it to Repair using the proper channels of communications without interrupting their work flow. An inventory item being handled by repair can only be submitted by inventory. Repair should not accept inventory items from another source but should have the item sent through the standard line of inventory.

Doing it this way inventory is controlled such that we don’t spend the time and frustration of looking for pieces when we need them.