Lunch breaks are required by law, and although we cannot force anyone to take a break, we do expect all employees to comply with the law and take the legally mandated breaks that are allowed. It is our policy to do whatever is necessary to relieve employees so that they can take their legally mandated breaks daily.
We also know that the sales floor can get busy, and we do need to ensure that we have sufficient coverage at all times, for customer service as well as security. Therefore, when salespeople are ready to take their breaks, including lunch breaks, they should notify the Receptionist. The Receptionist will determine if more coverage is needed, based on the flow of customers, and will notify the COO or the HR Director if the COO is not available. The COO either will cover personally or will assign someone to cover while the salesperson is at lunch.
Salespeople are not to use the busyness of the sales floor as a reason to skip any breaks, including the 30-minute lunch break. Even if you are the only salesperson on the floor, you may still take your breaks by notifying the Receptionist so that coverage can be pulled from other departments.