Loaner Watches

Though we do not promote the offering of loaner watches, there are times that we will loan a watch. Examples could be: a really good customer, a mess up on our part that delays the customer getting his watch back or wanting to get the customer wearing a particular watch when he might buy it. Use this service sparingly as any watch out on loan, we cannot sell.

The proper procedure for providing a customer a loaner watch is:

1. Get with the Inventory Manager, (s)he will give you the approval and also let you know what watch to loan & this would be a watch worth less than the one the customer is leaving for repair.
2. The person issuing the watch to the customer must write up a 5 digit invoice. These things should be on the receipt:
   • Name
   • Address
   • Phone number
   • Stock number of loaner
   • Description of watch
   • A note stating that it is a “loaner”
   • The customers signature signing for the loaner
3. The invoice is a 3 part NCR. Inventory will keep the pink copy, put the yellow copy into the poly bag that contains the customers watch which is being repaired. And the white can go to the customer.
4. Route the pink invoice to the Inventory Manager who will log the watch out of Inventory as a loaner. In the Inventory screen the “customer or location” field will say “loaner” and in the notes of the item it will have the customers name and phone number.
5. The Inventory Manager will then file the 5 digit invoice in their area under “memos from LHC”.
6. When the customer returns the loaner watch it is routed back to the Inventory Manager with the yellow copy of the 5 digit invoice (which was with the customers repaired watch that they are picking up) in a poly bag.
7. The Inventory Manager will then log it back into Inventory and will pull her copy of the invoice.
8. Then the Inventory Manager will route it to the Repair Dept. for a Qual check and refinish.

Under no circumstances are salespeople, repair personnel or any other staff member to give out loaners without following the above procedure. Doing so is cause for dismissal.