Home Address Goes on Computer

We do not want a customer’s work address as their mailing address unless the person owns the company. When adding a new name, ask the customer for a home address. (What I do after that is, just before I start filling in the line, I ask again [sneakily] if it is their home or work address.)

The reason we request this is because the post office forwards our mail when a customer moves and notifies us of his/her new address. They will not notify us (they do not even know) when he/she leaves a company, and the company will not tell us. So, we will be sending mail to the trash can at the company FOREVER, and never know that our customer is no longer there. Unless of course, he/she comes in or calls months or years down the road asking, “Why don’t I get the newsletter anymore?”

Sometimes, if the customer is an owner of a good-sized business, I will send them one at work, for their employees, AND one to their home for their spouse to see. Otherwise, GET THE HOME ADDRESS!!