Do Not Send Sales to Buy Offices to be Delivered

We don’t want to send sales to buy offices for customers to pick up. There are several reasons why it’s not a good idea.

In most offices the buyers cannot get into the safe, so if the item is delivered to them, it will be sitting out and not covered by insurance. Also with the runs only going to each office once a week, the customers get mad at the buyers when they think the purchase isn’t being delivered quickly.

Since the buyers sometimes cover other locations, you could tell the buyer in SB today about something, but come Friday there is another buyer, and most of the time they’re not updated so they have no idea what is going on, again causing the customers to become frustrated.

There is also the likelihood that the buyer will be with a buy customer when the sales customer comes in and one of them will have to wait. Then the buyer doesn’t have any way to collect payment if any is due, or give change, or create an invoice for the customer to sign. And the buyer may not remember to check ID to ensure that this is the same person who made the purchase, and it’s very important that we only deliver sales to the same customer that made the purchase.

The COO can make an exception to this policy under dire circumstances.