Custom Work, No Returns

If someone wants custom work done, the sequence of events is as follows:

1. Determine what the customer wants.
2. Have a member of Repair, preferably the Manager, come to the counter and write down on the “custom work order sheet” exactly what the customer wants and ensuring that the piece can be done.
3. Have customer sign the “Custom work order sheet” and pay either in full or a deposit of a minimum of 50%.
4. A wax is then made, or if no wax is necessary, an unfinished piece is made and the customer is called in to approve.
5. The customer approves piece by signing the “Custom work order sheet”.
6. The piece is completed and delivered and fully paid for.

There are no refunds or returns if the above is done. Doing the above will prevent customers from even asking.

CUSTOM WORK ORDER

CUSTOMER ____________________________________ PHONE(W)____________

E-MAIL ________________________________________ PHONE(H)____________

SALESPERSON: ______________________ DESIGNER: _____________________

Item to be made_________________________________________________________________

Description:

CAD Design & Wax Costs: $450

14k__ 18k__ Platinum__ Palladium__

Metal Grams: ____ Casting: ___________

Finishing Costs: ______________

Stones: ____________________

Setting Costs: ____________________

Total Estimate: ____________________

NOTES: _____________________________________________________________

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

DUE DATE FOR RENDERING: _______ DUE DATE FOR FINISHED PIECE: ______

I understand upon approval of the rendering, the piece/s will be made. No major changes may be made after approval of the rendering. After the acceptance of the completed custom piece there will be no refunds or exchanges, as the piece was made to your specifications and may not be sellable to another.

Customer signature ____________________________________ Date ____________