Cleaning the Buy Offices

Leo Hamel Fine Jewelers’ goal is to be the friendliest, most helpful and most professional estate buyers out there. A clean office is part of this image.

DAILY CLEANING

We do not have a cleaning service for the satellite buy offices so it is up to you, the estate buyer to keep the place tidy and organized daily.

It is very important to keep these offices looking professional and orderly for the customers, and for yourself, because the condition of the office is the first impression they have of us.

This is done continually ALL WEEK so that the place always looks pleasant.

The front of the office is the first impression our customers get.

For all buying offices that have glass windows and / or doors: clean inside and outside the door and adjacent windows as high as you can reach with Windex or similar every morning to remove the fingerprints and head prints left by people who peek in at night.

Supplies must be checked during the week (see supply policy) and the easiest way to do this is to check inventory while daily cleaning tasks are performed.

END OF A WEEK OR FILLING IN

On Thursday, or any day that is your last for that cycle, you MUST clean up so that the office is clean and ready for the new buyer on Friday morning.

Even if you are filling in for one or two days, leave the space clean for the next person.

If you are working a short week due to vacation or for any reason, leave it clean for the next buyer.

WHAT TO DO

Here is a list of what needs to be done daily & before you leave on Thursday (if your office has a different to-do list posted then follow that specific list for that office):

1. Entire office should be free from any dust.
2. Your desk needs to be in order with everything put in its place.
3. The office should be vacuumed and/or swept.
4. Coffee station needs to be cleaned.
5. Snacks need to be refilled.
6. Plants need to be watered.
7. All trash is taken out.
8. Bathroom needs to be cleaned where applicable. In Rancho Bernardo, if their cleaning service doesn’t clean it, then you must, but also report to your manager to contact the landlord about keeping it clean.
9. Keep all necessary supplies on hand; supplies inventory needs to be checked daily. Email the Shipping Dept if you need anything restocked before you run out, so it can be brought up on the next run.

WHEN YOU FIND A DIRTY, DISORGANIZED OR MESSY OFFICE

If you arrive in an unkempt office please write a simple report to HR. A written report to HR will result in a warning from HR to the buyer who left the mess. First offence is a warning and second offence is an incident. This is how employees are corrected so please do not be “afraid” of writing a report to HR, OK?