Appearance of the Showroom

The appearance of our showroom is crucial to our ability to service customers. Customers coming in form an instant impression of what kind of company we are based on the condition of our showroom.

Being here every day we tend to overlook things but customers will see everything. The only things we want customers to focus on are the jewelry and watches in the cases. If they notice anything else it should be because it’s attractive, not because it’s dirty or an eyesore.

To accomplish this, the first thing every day employees who set up must ensure that everything is clean and in good repair before we open the doors. The Inventory Manager checks each case to make sure that employees cleaned cases inside and out, as well as replaced any broken or damaged displays. Estates Maintenance personnel clean the customer restroom before we open. All through the day, salespeople, sales assistants, and the receptionist must continue to keep the showroom and restroom orderly and clean.

JEWELRY CASES

• Jewelry cases must be clean inside and out, including no lint on floorboards or displays.
• Glass tops of jewelry cases must be wiped down after every use by a customer.
• Mirrors must be cleaned in the morning and during the day.
• Jewelry and watches taken out to show customers must be put back on displays and replaced in cases straight with no tags showing.
• Pens, papers, catalogs, calculators, pads must be removed from the case tops when not in use and put away.
• Nooks between jewelry cases at corners must be clean and free of dust and dirt.

SALES DESKS

• Salespeople must keep their desks orderly.
• Salespeople are not to attach things to the walls.
• Salespeople must not store crap under their desks in view of customers.
• Reception desk must remain neat and tidy without excess clutter on the wall.

CUSTOMER REFRESHMENT AREA

• The coffee and snack service area must be clean with no crumbs or dust.
• Trash bin in showroom must be emptied daily and any time it appears to be full.
• Refrigerator must be stocked daily.
• Snacks must be refilled daily.
• Empty cups or trash left by customers during the day should be immediately picked up.

SHOWROOM CLEANLINESS

• Floor must be swept daily in the morning and spot-cleaned as needed during the day.
• Carpeted areas and rugs must be vacuumed daily.
• All plants in showroom must be healthy and clean.
• All display shelves must be free of dust.
• All glass windows, doors and the refrigerator door must be cleaned and free of smudges.
• Electrical cords must not be showing along floorboards or down walls.
• All light bulbs must be checked daily and any that are burned out replaced.
• Catalogs must be put away in magazine storage boxes on the shelf.
• The POS area should be neat and tidy.
• No hand-sanitizer should be visible.
• No cleaning products or paper towels should be visible. Keep them put away until they are in use and put away again immediately afterwards.
• Carpeted customer waiting area must be shampooed monthly.
• Rugs in showroom must be professionally cleaned every 6 months or as needed.
• Toys in customer waiting area must be inspected daily and cleaned or replaced as needed.

CUSTOMER RESTROOM

• Floor is swiffered.
• Sink counter is wiped down.
• There is a fresh roll of toilet paper on the holder.
• There are spare rolls of toilet paper on the back of the toilet.
• The soap dispenser is full.
• The trash is empty.
• The diaper genie is empty.
• The towel dispenser is not empty.